Job Location:
- Tuol Kouk Branch, 01 pax
- AEON Mall Meanchey Branch, 01 pax
- Vimean Ekreach Branch, 01 pax
Main Duties and Responsibilities:
- Develop and implement the branch’s customer service sales strategy to achieve annual business targets.
- Contribute to the design and execution of promotional campaigns to attract and retain customers.
- Analyze and report performance trends, highlighting deviations and potential risks to the Branch Manager.
- Identify root causes of underperformance and propose corrective or preventive actions.
- Assist the Branch Manager in developing and implementing customer service initiatives to achieve branch KPIs.
- Lead and motivate customer service teams to promote deposits and other banking products effectively to the public.
- Monitor and enforce high-quality service standards within the branch to ensure exceptional customer experiences.
- Oversee staff follow-up on system-generated alerts and reports (e.g., dormant accounts, SPA calls, happy call programs).
- Facilitate services for corporate and premium customers to enhance convenience and satisfaction.
- Supervise all front and back-office staff to ensure roles are properly executed and cash/non-cash operations are conducted safely and efficiently.
- Actively participate and lead in promotion of banking products.
- Monitor and continuously improve branch performance on operation and customer service delivery.
- Encourage and motivate staff to work proactively toward goal achievement.
- Coordinate with the Banking Service Team to ensure all customer information and documents are complete and accurate.
- Perform other tasks assign by management.
Key Selection Criteria and Qualification:
- Bachelor’s or Master’s Degree in Banking, Finance, Marketing, Economics, or related fields.
- Minimum 5 years of banking experience, preferably in operations, marketing, or customer service management.
- Experience in relationship building and deposit mobilization.
- Strong understanding of local market dynamics and customer behavior.
- Excellent communication skills in English, (Chines and Korean is a plus)
- Strong leadership, interpersonal, and problem-solving skills.
- Good technical knowledge of MS Office products (Excel, Word, others).
- High level of professionalism and discretion, responsibility, accountability, and commitment.
- Willing to work under pressure.
- Proactive, flexible and a good team player.
- Ability on problem solving and good communication skills.
- Good behavior, committed and disciplined.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.