Ground Floor of AEON Mall, Hun Sen Blvd, Phnom Penh, Cambodia
Disputed Transaction Resolution Officer
Job Location:
Head Office, Phnom Penh
Main Duties and Responsibilities:
Support branches on how to deal with customers and book disputed transaction entries in system.
Carry out checks on the completeness and accuracy of related documents before posting transaction in system.
Transfer to desk tellers from super desk teller
Transfer from Bakong Settlement to Current Account via super desk teller
Reconcile Bakong Settlement and Settlement account bank reconciliations are done properly in good record
Adjustment for CSS, FAST, RFT and Bakong transactions
Keeping financial information confidential
Refund disputed transactions
General correspondence with other Financial Institutions to investigate and enquiry Disputed Transaction
General correspondence with other Financial Institutions to refund Disputed Transaction
Other tasks assigned by Manager
Key Selection Criteria and Qualification:
Educational background in accounting or banking/finance at B.A. degree level.
At least 3 years’ experience in accounting management, micro-finance sector.
Good understanding of banking and accounting legislation, financial accounting principles and procedures.
Excellent understanding and practice of the Flexcube system.
Excellent computer skills (incl. Flexcube core banking System, Word, Excel and PowerPoint on Microsoft Office) and willingness to learn new software systems.
Good understanding of micro-finance operations.
Good ability to speak and write English.
High motivation and ability to perform tasks without close supervision.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Research, analyze, design and evaluate materials, assemblies, processes, and equipment.
Understanding any regulations such as national banks and other sectors.
Analyze the demand/business trend of digital banking products and services to meet the needs of the organization’s target market.
Compile the product roadmap and propose a new development/renovation of digital products and services.
Create a digital banking product and service planning.
Document all phases of research and development.
Perform other tasks assigned by supervisor.
Key Selection Criteria and Qualification:
Educational background in IT/MIS at BSc degree or related fields.
One years of working experience within the industry relevance or general research & development and planning experience.
A strong sense of creativity in the process of thinking of new product ideas, researching, planning, and solving problems creatively.
Ability to pay attention to details.
Ability to multitask efficiently and good at managing time.
Good business sense.
Fluency in spoken and written English
Good integrity, positive attitude, helpful, high commitment, competence and motivation.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Ensure that all external and internal requirements are met before our product reaches our customers.
Inspecting procedures and outputs and identifying mistakes or non-conformity issues.
Identifies and sets appropriate quality standards and parameters for products.
Conducts performance evaluations that are timely and constructive.
Identifies and analyzes issues, bugs, defects, and other problems, particularly when problems occurred in multiple products; recommends and facilitates solutions to these issues.
Report all malfunctions to production executives to ensure immediate action.
Keep records of quality reports, statistical reviews and relevant documentations.
Perform other duties as assigned by the management.
Key Selection Criteria and Qualification:
Educational background in IT/MIS at BSc degree or related fields.
Experiences as Backend Development or similar software engineering role.
Excellent numerical skills and understanding of data analysis/statistical methods.
Good in documentation workflow and user guide of final product.
Good communication skills and corporate with other parties.
Good in spoken and written English.
Ability to work independently in a team spirit and under pressure.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Responsible for the administration of the switching/Card management system server software, card production system, internet banking, mobile banking and other related software and devices.
Implements configuration and parameter setting/fine-tuning to improve the overall switching system performance.
Configure HSM functions, generating, importing and exporting keys components.
Coordinates with other office/ATM terminals/POSs, and other interfaces.
Response support to issue related to responsible system on helpdesk task.
Perform other tasks assigned by supervisor.
Key Selection Criteria and Qualification:
Educational background in IT/MIS at BSc degree or related fields.
Knowledge of Oracle Database/PL/SQL is an asset.
Good knowledge of Financial/Accounting Principles, Banking Operations, ATM features, and components.
Minimum two years of working experience in ATM Switching/Card Management Systems or related fields.
Understanding PCI complaints and payment industry regulation.
Fluency in spoken and written English.
Good integrity, positive attitude, helpful, high commitment, competence and motivation.
Willing to travel to Branches and Sub-Branches.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Prepare the annual risk-based audit plan for financial audits.
Conduct audits of financial statements to verify the accuracy and completeness of financial data, as well as compliance with accounting standards and regulatory requirements.
Evaluate internal controls over financial reporting and recommend improvements.
Follow up on identified issues to confirm that corrective actions are implemented.
Update audit programs to reflect regulatory changes and enhance audit quality.
Provide training and mentorship to audit staff on audit techniques and procedures.
Perform additional duties as assigned by management.
Key Selection Criteria and Qualification:
Master’s degree in finance, accounting, or relevant professional certifications (such as CAT or ACCA) is preferred.
At least four years of experience in auditing financial statements for banks, demonstrating the ability to conduct audits effectively and efficiently.
Comprehensive knowledge of banking operations and relevant laws and regulations.
Familiarity with internal control frameworks and adaptability to our bank’s practices.
High standards of integrity, objectivity, confidentiality, and professionalism in all audit-related activities.
Effective communication skill with management and staff in various situations.
Strong leadership skills with the ability to encourage team collaboration.
Commitment to meeting deadlines and performing well under pressure.
Proficient skills in speaking, writing, listening, and reading in English.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Perform EOD in the FLEXCUBE core banking system strictly following procedure/manual.
Provide support and trouble-shooting related to core banking system EOD.
Independently communicate and raise issues to Global Support (MOS) to solve problem.
Communicate with User support /DBA/Operation team/Core banking team in solving a related problem.
Perform daily snapshot/backup of Core banking database and write to tapes.
Daily prepare mismatch comparison report.
Understand system functions processes, workflows, and data structure by checking any issues and report.
Monitor and maintain the Oracle database.
Monitor the Core Banking Server.
Perform other tasks as required by the manager.
Key Selection Criteria and Qualification:
A Fresh graduated in IT, with some working experience is a plus.
Having PL/SQL skills and knowledge of RMAN (Recovery Manager), and other Backup & Recovery tools.
Some experience with Oracle RDBMS Database and/or core banking is a plus; and
Good spoken and written English.
Fast track and willing to take challenges and learn new things.
Ability to work in the evening time, including holidays, is required, and rotation shifts will be assigned by the manager.
Can work under pressure.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Gather macro-economic and industries data from various source to assess economic trend.
Examine and interpret economic data to identify trends, patterns, and correlations that may impact credit portfolios.
Utilize statistical analysis and econometric methods to forecast credit and economic trends.
Review and analyze loan portfolio by sectors/geography/size/refinancing.
Review and analyze behavior of PAR and NPL.
Support and provide loan portfolio analysis on.
Analyze trend and behavior of client’s portfolio and its NPL.
Provide statistical and visual report and interpret.
Provide daily/monthly/quarterly basis on credit portfolio.
Develop warning signal on loan portfolio.
Assist in developing credit portfolio stress test.
Other tasks as assigned by Manager.
Key Selection Criteria and Qualification:
Bachelor degree in Accounting or Finance or any related degree.
Knowledge on banking and finance and prefer in skill of risk management.
Strong data collection skills and advanced level of proficiency in Excel PowerPoint and other analytical tools.
Advance knowledge of data interpreter.
Ability to provide a report for decision making.
Ability to execute and drive diverse projects to completion in a timely manner and work collaboratively with cross-functional partners across the organization.
Soft skill on (Time Management, Presentation, Managing Meeting and Influencing the Outcome).
High motivation and ability to perform tasks without close supervision.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Review credit cases submitted from the branch and credit planning and coordinate unit.
Participate in the credit committee meeting to approve loans at HO.
Review loan application to find out non-compliant areas then give recommendations to make improvements.
Follow up the action points that were recommended by the credit committee/ audit/ management head office on the credit file.
Build a concept of credit risk to branch staff and branch management.
Oversight of the implementation of credit officers on credit process and procedures and policy.
Developing a reporting system of the branch findings and monitoring the progress and level of the improvement.
Analyze the trend of NPL and find out the root cause then discuss with branch management to make improvements.
Review the report of Chief Regional Credit Analysis then summarize to management about gap of implementation and policy.
Detect possible fraud within the branch.
Other tasks assigned management.
Key Selection Criteria and Qualification:
Bachelor/Master’s degree or equivalent in Finance, Economics, or others related fields.
Minimum of 3 years of lending experience.
Good technical knowledge of MS Office products (Excel, Word, others).
Broad knowledge of work methods and credit service methodology of the institution.
Broad knowledge of policies, procedures, and credit processes.
Knowledge of target segment, institution’s coverage area, and work zones.
Good at English speaking, writing and listening.
Proactive, flexible, and a good team player.
Ability to problem solving and good communication skills.
Good behavior, committed and disciplined.
Experiences related to credit assessment, credit control, credit supervisor, and other risk related.
Good integrity, positive attitude, helpfulness, high commitment, competence, and motivation.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Inputting data from the applied for card application and mapping the account to the card
Printing the daily production for the cards & pins dispatching
Ensuring all cards inside the security bags with the seals & sending them to their branches.
Filing of production reports, card acknowledgments, cancellations, customer documents, and other requests.
Resolutions of day-to-day customer complaints.
Changes customer information in the Card Management System upon requests received from branches.
Printing waybill numbers and reports for those cards if required
Perform other tasks assigned by the supervisor.
Key Selection Criteria and Qualification:
Bachelor’s degree in IT/MIS, Business Administration, or Accountancy.
Good knowledge of Financial/Accounting Principles, Banking Operations, ATM features, and components.
Experience in local safety, work, and commercial laws, contact with legal.
Professional understanding of technical operations and dependencies
Quick comprehension.
Hard work and responsibility.
Professional PC skills.
Measurement and control reliability.
Good spoken and written English.
Good integrity, positive attitude, helpful, high commitment, competence and motivation.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Create an online banking promotion program to attract customers and competitively offer.
Create referral marketing to support the growth of digital banking products and service.
Develop implement and monitor new campaigns associated with product launches.
Day-to-day management of digital marketing campaigns performance.
Coordinating creative production with agency partners for marketing material and content apps for mobile/social platforms, and landing page optimization.
Other tasks assign by management.
Key Selection Criteria and Qualification:
Fresh graduate in relevance to business, marketing, or general digital marketing experience.
A good sense of creativity process of thinking of new ideas on digital marketing in preparation for a digital marketing plan, online promotion, and referral marketing program.
A proven track record of managing digital marketing projects for a range of clients
Good business sense
Good in spoken and written English.
Good integrity, positive attitude, helpful, high commitment, competence and motivation.
Willing to travel to provincial branches.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Support, prepare and organize process of supporting branch to acquire Card User in order to grow CASA and deposit with low cost, other banking products and services to meet target plan.
Support on delivering banking products and services to Card User.
Participate in every disseminate activities directly at Branch Office level.
Support mainstream information to the public to build confident on the reputation of the Bank.
Assist in organizing documents or forms for client who intend using banking services.
Support KB PRASAC’s products and services, and other banking services to the publics based on KB PRASAC standard.
Assist any activities to be held in the public.
Carry out standard of customer service and selling skill at Branch Office.
Support and help addressing any complaints or dissatisfaction or suggestions of client.
Carry out other tasks that it may require by manager.
Key Selection Criteria and Qualification:
Bachelor Degree in Marketing, Finance and Banking sector or related field.
Very good knowledge and job experience of banking services for at least 3 years.
The priority shall be given to those who have relevant experience.
Good at English speaking, writing and listening.
Good personal characteristic, including soft, friendly and good communication.
Computer literacy, including Word, Excel, Power Point, Internet, Khmer typing and English.
Can work in a pressure manner.
History of strong achievement of sales performance.
Willingness frequently to travel to the wide branch network offices.
Very good communication skills and ability to work in a team spirit.
High personal integrity, morality and prudence and maintain confidentiality with sensitive customer and internal information.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Review and analyses cases in the credit committee then make decisions approve, reject/suspense.
Sample check and re-assessment by on-site visit client to make sure the information on the credit file is accurate and reliable before loan approval.
Build a concept of credit risk to branch staff and branch management.
Detect possible fraud within the branch.
Oversight of the implementation of credit officers on credit process and procedures and policy.
Support Branch Manager in delivering all new/changed policies, guidelines, procedures, and memo issued by head office.
Ensure all new/changed policies, guidelines, procedures, and memos are communicated and understood to branch staff.
Maintain /develop client relationships with customers to be high rate satisfactory.
Assist and support Branch Manager in oversight of customer service by branch staff.
At the end of each branch visit, submit a summary of the findings at the branch to the branch staff indicating the main strengths and weaknesses.
Other tasks assigned by management.
Key Selection Criteria and Qualification:
Bachelor’s degree or equivalent in Finance, Economics, or others related fields.
Minimum of one year of lending experience.
Well, understand about credit policy and procedure.
Can make decisions independently base on policy and procedure.
Well, understand about behaviors of borrowers.
Strong analytical and interpretation related to credit, operational risk, economic sectors, and environmental effects to KB PRASAC Bank.
Excellent Excel spreadsheet, and analytical skill.
Good at English speaking, writing and listening.
Good integrity, positive attitude, helpfulness, high commitment, competence, and motivation.
Experiences related to credit assessment, credit control, credit supervisor, and other risk related.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Support branches on how to deal with customers and book disputed transaction entries in system.
Carry out check on the completeness and accuracy of related documents before posting the transaction in system.
Transfer to desk tellers from super desk teller.
Transfer from Bakong Settlement to Current Account via super desk teller.
Reconcile Bakong Settlement and Settlement account bank reconciliations are done properly in good record.
Adjustment for CSS, FAST, RFT and Bakong transactions.
Keeping financial information confidential.
Refund disputed transactions.
General correspondence with other Financial Institutions to investigate and enquiry Disputed Transaction.
General correspondence with other Financial Institutions to refund Disputed Transaction.
Other tasks as assigned by Manager.
Key Selection Criteria and Qualification:
Bachelor degree in Accounting or Finance or any related degree.
At least 3 years’ experience in accounting management, micro-finance sector.
Good understanding of banking and accounting legislation, financial accounting principles and procedures.
Excellent understanding and practice of the Flexcube system.
Excellent computer skills (incl. Flexcube core banking System, Word, Excel and PowerPoint on Microsoft Office) and willingness to learn new software systems.
Good understanding of micro-finance operations.
Good ability to speak and write English.
High motivation and ability to perform tasks without close supervision.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Implement and follow the guidelines on how to keep customer loyalty with KB PRASAC.
Cooperate with related departments to support direct marketing activities of the branches.
Analyses the needs of the customer needs.
Perform training and refreshment courses for commercial branch staff.
Monitor the results of the sales activities of the branch staff on fee-based services.
Develop and communicate adequate fee-based sales strategy for the client related staff.
Produce guidelines on how to find new customers to use KB PRASAC’s products/fee-based services.
Giving advice to improve the selling strategy to achieve the sales target to all branch level.
Ensure that selling guidelines are implemented promptly by the related staff and branch level.
Ensure all related staff and branch level on guidelines on how to keep customer loyalty.
Develop techniques to earn customer`s loyalty.
Develop activities in order to support all branch levels on direct marketing activities.
Support branch level on direct selling activities.
Key Selection Criteria and Qualification:
BA in Finance and Banking or related field.
Minimum 5 years of sales experience in banking or financial institution.
Good communication skills and a strong understanding of customer behavior.
Strong analytical and managerial skills.
Ability to develop adequate measures and action plans in order to comply with set targets.
History of strong achievement of sales performance.
Ability to perform training for staff within the branch network system.
Good knowledge of the English language.
High personal integrity, morality, and prudence and maintain confidentiality with sensitive customer and internal information.
Willingness frequently to travel to the wide branch network offices.
Enthusiastic and committed approach with a track record of building strong, trusted base. relationships with colleagues at all levels to work in a team spirit.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
Conduct review loan and reassessment on client status such as client’s business status, client’s deb, collateral value evolution and other variance that affect to loan quality based on plan and supervise.
Select loan review based on criteria and loan overdue occurred.
Onsite visit branch and client if necessary or required.
Verify the appropriate of loan provided such as loan condition, loan comply to policy, support document.
Oversight the implementation of credit assessment at branch level for evaluate credit compliance.
Find out the root causes of risk exposed and analyze portfolio quality for the future impaction to management.
Recommendation on existing loan reviewed to maintain loan quality proactive for NPL.
Follow up the report responding by branch manager.
Key Selection Criteria and Qualification:
Bachelors/ Master’s degree or equivalent in Finance, Economics or Another quantitative field.
Strong knowledge of the principles of lending.
Experience as Credit Review or any relevant to credit controlling.
Good technical knowledge of MS Office products (Excel, Word, others).
Broad knowledge of work methods and credit methodology of the institution.
Broad knowledge of policies, procedures and credit processes.
Knowledge of target segment, institution’s coverage area and work zones.
Strong knowledge in English.
Proactive, flexible and a good team player.
Ability on problem solving and good communication skills.
Good behavior, committed and disciplined.
Interested candidates are requested to fill Employment Application Form and attach the relevant documents including 4X6 photos (01 sheet), family book, birth certificate, National ID card and other diplomas (photocopies only) to the Head Office in Phnom Penh, located at № 212, St. 271, Toul Tumpung 2, Chamkarmorn, Phnom Penh or by E-mail: recruitment@kbprasacbank.com.kh or Scan QR code to Apply.
Note: For more information, please contact via phone: 023 962 062 / 081 233 697. Only shortlisted candidates will be contacted via phone for writing test or interview.
